One of the most difficult aspects of managing a busy organisation for the average SME is that of ensuring Learning and Development is not forgotten.

 Where there is a HR Department, they are often kept so busy with hiring and firing and keeping upto date with ever changing legislation that trying to ensure that there is a coherent, added value Performance Management system in place can be rather challenging. The trouble is that without these processes how do you identify the current and future Learning and Development requirements of your team leaders/supervisors/managers?

 As the government puts millions into supporting the set up and growth of SME’s in this country lets not forget that it will be the confidence and competence of those who manage others that has the greatest impact on business success.

 To support business growth and continuous development you will need some or all of the following from your managers/leaders:

  •  A Flexible Leadership style.

Autocratic, democratic, action centred? Well it really depends on the situation that you are faced with. One size does not fit all.

  • Enabling Others to Act.

Motivate, delegate, train and coach. Then back off and trust them to get on with the job.

  • Great Juggling Skills!

People, processes, tasks, outcomes…. Separating the important from the urgent and prioritising your ‘To Do List’ can be difficult.

  • Developing Teams That Achieve!

Select the right people, equip them with the Knowledge and Skills required to deliver successful outcomes both now and into the future. Raise the bar and reward success not activity.

  • A Focus on Exceptional Customer Service.

Your customers will come in all shapes and sizes – internal, external, large and small. Make them feel important, go the extra mile, solve their problems and do it all with a smile on your face. Every day!

 Achieving these standards does of course take time and constant effort. If you would like to take advantage of an external resource to enable your business to transform potential into capability then you might consider giving us a call.

 Track Training Services (UK) Ltd

01785 823583

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