Tricia Jephcott


How long have you been a Learning and Development professional for?

20yrs in a business environment (35 if you include gymnastic teaching!)

What relevant qualifications have you got?

Certificate in Training
Chartered Member of CIPD
Member of Customer Service Training Association

What did you do before Learning and Development?

13 years experience in the financial services at Yorkshire Bank and First Direct.  I found all my experiences useful as I learnt a great deal about how people are so different and the skills of building good relationships with peers, team members and senior managers.  I have also been involved with managing world events for gymnastics. As competition director at the World 2009, Europeans 2010 and Trampoline Worlds 2011 I’ve had the opportunity to manage people and find it useful when faced with challenging delegates, having real life experiences to draw on.

What are your specialists subject areas?

Leadership, Management Development, Personal Effectiveness and Customer Service training, Sales through Service.

How would you describe your style?

Fun, relaxed and engaging, challenging, learner-centred and business focussed.

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