Stuart Graham – Trainer

 

How long have you been a Learning and Development professional for?

23 years

What relevant qualifications have you got?

Chartered member of the Chartered Institute of Personnel and Development
Diploma in Personnel Management
Hons Degree Social Science

What did you do before Learning and Development?

Worked in the leisure industry at National Garden Festivals in the late 1980’s and then on a major project transforming the Mersey Ferries from being a transport organisation to a major leisure attraction.  I gained invaluable personnel and line management experience.

I then worked for a leisure management consultancy company  focussing on the heritage sector followed by a customer service development consultancy specialising in mystery customer programmes.

What are your specialist subject areas?

Improving the Customer Experience, Customer Service training, Teambuilding, Management Communications

How would you describe your style?

Fun, involving and engaging

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