Track Training Tips No 48
10 Key Steps to Managing Conflict
Some form of conflict in the place of work is almost inevitable. Just think of the many opportunities for it – “shall we invest in a new IT system or not”, “how to implement the new APR processes”, “how to manage poor performers”, “appropriate terminology in the workplace”. 
Here are some key steps to effective management of conflict that might be of value.
1. Identify the real cause – what exactly is it that we are disagreeing about?
2. Maintain  a healthy dialogue – open and honest discussion might reveal that the apparent ‘differences’ are not quite so large as may have been assumed.
3. Try to understand the other persons point of view – you don’t have to agree.
4. Look for areas of agreement – are there things that you can actually agree on?
5. How far are you prepared to compromise/negotiate your point of view?
6. Don’t make it personal – focus on the issue at hand.
7. What are the repercussions (for you, the other party, the team) of your unwillingness to move? Are they worth it?
8. Review your own behaviour – are you part of the solution or part of the problem? 
9. Who else can be involved to help solve the issue – work colleague, manager, HR?
10. If all else fails – what is your ultimate course of action to be?
Links to workshops:
Managing Conflict
Communicating with Confidence 
For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website  
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