Managing Difficult Behaviour


Workshop Title:  Managing Difficult Behaviour

Who should Attend:

Supervisors and managers who are required to manage ’challenging’ behaviour in a competent and professional manner.

What practical benefits will I gain from attending this workshop?

You will increase your ability to manage challenging and negative behaviour through:

understanding behaviour, what it is and where it comes from – why its not personal – possible causes of negative behaviour – conducting a ‘causal analysis’ – preparing for and conducting a personal review – focus on skills – questioning, listening, empathy, rapport, assertiveness – recognising your strengths and areas for development.

Duration:    One day

Note: this workshop will be designed and delivered to meet your specific requirements.

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