Managing Conflict

 

Workshop Title:    Managing Conflict

Who Should Attend:

Those required to intervene and manage conflict, whether with customers or colleagues, you want to become more confident and professional and achieve better outcomes.

What practical benefits will I gain from attending this workshop?

Your confidence and competence will be enhanced through an increased understanding and awareness of:

why conflict is inevitable – the possible causes, costs and signs of conflict – associated benefits – a range of strategies and techniques for handling conflict – your preferred style – essential do’s and don’ts – your personal strengths and areas for development.

Duration:    1.0 day

Note: this workshop will be designed and delivered to meet your specific requirements.

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