Track Training Tips No 54

Key Steps to Improving Employee Engagement


In 2009 the Government sponsored Maclead Report asked a series of questions of many thousands of organisations and their owners. The key findings were conclusive: that employee engagement has a major impact on productivity, retention, customer satisfaction, innovation and, therefore, ultimately on the bottom line.

Given that the role of the modern manager is surely to facilitate and coach, not to control, this begs the question – “What are you doing to increase employee engagement in your organisation?” Here are some thoughts …..

  1. Communicate regularly through all available channels – encourage feedback, really listen to what is being said, think outside the box, the CEO is not the only one who can run a meeting.
  2. Spend lots of time coaching – give more responsibility for achieving outcomes not just following processes, invite innovation.
  3. Focus on the behaviours required to achieve success, be consistent, reward the key behaviours and those who exhibit them at all times.
  4. Use regular employee surveys, publish all the results, take action on continuous improvements.
  5. Give all staff time to think and be creative, stop being hamsters on the wheel, learn to think outside the box.
  6. Find innovative ways of rewarding all of the above. Celebrate Success!
  7. Use your performance management systems to imbed all of the above in the way your organisation operates.
  8. Task all of your line managers to ensure this happens. Take action where it does not happen and reward when it does.
  9. Remember: “If you do what you have always done – you will get what you have always got” – is this what you need?

10. Coach everyone how to conduct a brainstorm process, lateral thinking exercises, problem solving tools and techniques.

For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website 

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