Track Training Tips No. 45

10 Steps to Changing Employee Behaviour

One of the most difficult tasks that a manager may have to face is the prospect of encouraging behavioural change in the members of their team. This may be to take on board the need for new working practices, a new appraisal system or being more eco-friendly in the office.

Some key steps to bear in mind:

  1. Generally speaking people do not like Change. What they dislike even more is being changed. So involve and engage your people early on in the process and at regular intervals.
  2. Clearly explain the background to the change and why it needs to happen.
  3. Make sure that people understand the benefits of the change (for them as individuals) and the repercussions of staying as you are.
  4. Clearly spell out the behaviours required and check for common understanding.
  5. Follow up informally through regular feedback, team meetings, coaching sessions.
  6. Listen , empathise, offer help and suggestions – however, remember also to be assertive and consistent.
  7. Follow up formally through the Development Review system, and look to set appropriate SMARTER Objectives.
  8. Look for quick, small ‘wins’ and talk them up.
  9. Make sure that you as leader are ‘walking the walk and talking the talk’.
  10. 10. Celebrate success loudly, clearly, visibly.

Links to workshops:

Advocacy and Influencing Skills

Communicating With Confidence

Persuading and Influencing

Essentials of Effective Change Management


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