Communicating with Confidence


Course Title:    Communicating with Confidence

Who Should Attend:

Those who communicate with a range of personal/business contacts/customers/stakeholders/clients and who need to do so with confidence and assertion to achieve positive results.

What practical benefits will I gain from attending this workshop?

Effective communication underpins most of the actions you take in the place of work.

If you want to inspire confidence, be assertive, limit conflict and achieve your objectives, you will need to master the art of confident communication. Master these essential knowledge and skills:

who do we communicate with and why? – the purpose of effective communication – the benefits of effective communication – the communication cycle  – choosing the right means of communication – barriers to effective communication – asking the right questions – learning to listen – developing appropriate body language – understanding empathy – developing rapport and relationship building – varying your communication style – identifying your strengths and areas for development.

Duration:    1.0 day

Note: this workshop will be designed and delivered to your specific requirements.

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