Dave Chesters is available to deliver key presentations on a wide range of Leadership and Management topics at your conference, meetings or sales forums.

Call Dave on 01785 823583.

 
Track Training Tips No 48
10 Key Steps to Managing Conflict
 
Some form of conflict in the place of work is almost inevitable. Just think of the many opportunities for it – “shall we invest in a new IT system or not”, “how to implement the new APR processes”, “how to manage poor performers”, “appropriate terminology in the workplace”. 
 
Here are some key steps to effective management of conflict that might be of value.
 
1. Identify the real cause – what exactly is it that we are disagreeing about?
2. Maintain  a healthy dialogue – open and honest discussion might reveal that the apparent ‘differences’ are not quite so large as may have been assumed.
3. Try to understand the other persons point of view – you don’t have to agree.
4. Look for areas of agreement – are there things that you can actually agree on?
5. How far are you prepared to compromise/negotiate your point of view?
6. Don’t make it personal – focus on the issue at hand.
7. What are the repercussions (for you, the other party, the team) of your unwillingness to move? Are they worth it?
8. Review your own behaviour – are you part of the solution or part of the problem? 
9. Who else can be involved to help solve the issue – work colleague, manager, HR?
10. If all else fails – what is your ultimate course of action to be?
 
Links to workshops:
Managing Conflict
Communicating with Confidence 
 
For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website www.tracktrainingservices.co.uk  
 
‘Training Solutions that Guarantee Results’
 
Business Development Opportunity:
 
GrowthAccelerator is the new premier service that helps ambitious businesses achieve rapid and sustainable growth. 
 
If you’re an ambitious business, you’re in a race for growth. You’re already good but you want to be bigger and even better.
 
GrowthAccelerator will help you seize new business opportunities, open doors to the right funding and match you with expert business coaches close to you and within your sector.  We’ll also suggest ways to boost your innovation, develop your products and grow your markets. 
You will also be able to access £2000.00 per senior person to help with funding Learning and Development.
 
Are you eligible?
You need to be a business registered in England with fewer than 250 employees and a turnover of less than approximately £40m. Just as importantly, you should have the potential for rapid, sustained growth and want to double or better within three years. 
To find out more visit www.growthaccelerator.com and contact Dave Chesters on 0175 823583.
 

 

 
Track Training Tips No. 47
Key Steps to Building Winning Teams
 
Effective teams are great at achieving a whole range of objectives and for many (although not all) they will feel better than working alone. However, effective and efficient teams do not happen by chance. They are not like good wine – you cannot just leave them for a period of time and expect them to get better! Winning Teams need to be actively developed – and here are some of the key steps that you should to be aware of.
 
10 Key Steps to Building Wining Teams:
 
1. Be clear as to what a team is and indeed what it isn’t. “A unified group of people who have their own areas of responsibility , but who need the support and resources of other members of the team to accomplish objectives”.
2. There are a number of key steps to be navigated – Forming,Storming,Norming,Performing,Informing – successful teams pass through all stages, at different speeds, but may need help to do so.
3. Clarify and spell out the benefits of working as a team.
4. Invite and select the right people with the right knowledge, skills and attitudes to join. Identify their preferred roles within the team.
5. Adopt the correct leadership style to maximise team performance.
6. Provide appropriate direction, guidance and objectives.
7. Develop and maintain team spirit.
8. Learn to Problem Solve and Decision Make as a team.
9. Learn to manage internal conflict – it can be beneficial.
10. Reward and celebrate success, publicise your efforts – other people will want to join a successful team.
 
Links to workshops:
Building Teams That Achieve
Leading Your Teams Through Change
 
For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website www.tracktrainingservices.co.uk  
 
‘Training Solutions that Guarantee Results’
 
Business Development Opportunity:
 
GrowthAccelerator is the new premier service that helps ambitious businesses achieve rapid and sustainable growth. 
 
If you’re an ambitious business, you’re in a race for growth. You’re already good but you want to be bigger and even better.
GrowthAccelerator will help you seize new business opportunities, open doors to the right funding and match you with expert business coaches close to you and within your sector.  We’ll also suggest ways to boost your innovation, develop your products and grow your markets. 
You will also be able to access £2000.00 per senior person to help with funding Learning and Development.
Are you eligible?
You need to be a business registered in England with fewer than 250 employees and a turnover of less than approximately £40m. Just as importantly, you should have the potential for rapid, sustained growth and want to double or better within three years. 
 
To find out more visit www.growthaccelerator.com and contact Dave Chesters on 0175 823583.
 

 

 
Track Training Tips No. 46
 
Key Steps to being Assertive
 
Assertiveness means “standing up for your rights in such a way that also enables others to stand up for their rights”. With the experience of designing and delivering literally scores of ‘Assertiveness’ workshops for a wide variety of customers, I am sure that many people who think they are assertive – are actually not.
 
So, here are some key steps to being assertive:
 
1. Recognise that there are three basic behavioural styles – submissive, assertive and aggressive
2. And crucially, that behaviour is a choice, even when it feels like it might not be
3. Learn to recognise the differences – being  Assertive is about looking for ‘win/win’ outcomes, standing up for your rights, being consistent 
4. Do not be afraid to ask for what you want, Accurately, Briefly and Clearly
5. If necessary repeat your request to ensure that the other person understands your needs and wishes
6. Look for areas of agreement and be prepared to compromise where you can
7. Stick to measurable, observable facts and outcomes, do not make it personal –  this will lead to conflict 
8. Look for small wins to start with – if you have previously been rather submissive do not try and learn the new techniques with the office bully!
9. This is about changing your behaviour – be clear as to the reasons for your change and the outcomes that you wish to achieve – keep coming back to them when the going gets tough
10. If at first you don’t succeed … 
 
Links to workshops:
Communicating with Confidence
How to be Assertive
 
For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website www.tracktrainingservices.co.uk  
 
‘Training Solutions that Guarantee Results’
 
Business Development Opportunity:
 
GrowthAccelerator is the new premier service that helps ambitious businesses achieve rapid and sustainable growth. 
 
If you’re an ambitious business, you’re in a race for growth. You’re already good but you want to be bigger and even better.
 
GrowthAccelerator will help you seize new business opportunities, open doors to the right funding and match you with expert business coaches close to you and within your sector.  We’ll also suggest ways to boost your innovation, develop your products and grow your markets. 
You will also be able to access £2000.00 per senior person to help with funding Learning and Development.
Are you eligible?
 
You need to be a business registered in England with fewer than 250 employees and a turnover of less than approximately £40m. Just as importantly, you should have the potential for rapid, sustained growth and want to double or better within three years. 
 
To find out more visit www.growthaccelerator.com and contact Dave Chesters on 0175 823583.
 

 

Follow Us

© 2012 Track Training Services (UK) Ltd
Images courtesy of chrisrushton.co.uk
RuntimeUK.com