Track Training Tips No. 16

10 Steps to Effective Business Communication.

 

The 80:20 rule is alive and well! 80% of all communication in an organisation is at best not very good. At worst downright ineffective and misleading. The results? Frustration, lost time through repetition, stress, lost customers, poor image.

The fact of the matter is, that good communication between one individual and another is not a simple matter, but there are some basics steps that will help you to avoid the pitfalls.

The Key Steps

  1. Clarify the Purpose of the communication –  What objective do you wish to achieve? Is it to Sell/Tell or Impel? Don’t waste the receiver’s time.  Then you can consider  -
  2. Method  –  Telephone, e mail, letter, face to face? Each has at least as many negatives as advantages. If you really want to achieve your objectives – then make it face to face. 
  3. Time  –  To suit the receiver not you. If it’s important and urgent why have you left it until 17:00 on a Friday afternoon?
  4. Place –  To suit the importance of the communication.
  5. Avoid as many Barriers as you can –  wrong time, place, method, internal/external noise, jargon, assumptions, poor listening.
  6. Remember  – keep it ABC. Accurate, Brief, Clear.
  7. Use excellent Questioning  and Listening skills. Most people only listen at a 35% level of efficiency!
  8. Ensure that your Body Language supports the message. Over half of the strength of your message is through the non verbal signals.
  9. Check that the message has been received and understood by the receiver.
  10. Thank them for their time. Just because it’s important and urgent to you, does not mean that it is to them!

Result? Effective and efficient business communication.

Links to workshops:

Communicating With Confidence

Understanding Body Language

How to be Assertive

For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website – www.tracktrainingservices.co.uk 

 

‘Training Solutions that Guarantee Results’

 

Track Training Tips No. 15

10 Steps To Effective Networking

 

Networking is certainly the flavour of the month- I must have been to more events this month than the previous 6 put together! Which clearly says something about my planning!

What it has done is to remind me of the basics of this important business tool, so I have taken the opportunity to share some key steps for you.

Key Steps:

  1. Practice your introduction – remember ‘One chance to make a good first impression!’ – 60 seconds to deliver your ‘Elevator statement’.
  2. Build that relationship – trust, empathy, rapport.
  3. Make it a two way street – ‘Givers gain’, listen more than you talk.
  4. Set yourself a target for gathering useful business cards – use the attendees list. Don’t just float around aimlessly.
  5. Remember that its not only the people you know, but their contacts that might be useful to you
  6. Look for areas of common interest – clusters, suppliers, buyers, clients, social.
  7. Like Effective Negotiators – do more Listening than Talking.
  8. Learn to cope with rejection – “Endeavour to Persevere”.
  9. Make sure you follow up on all contacts – No excuses.
  10. Remember that it’s about Marketing not Selling.
  11. Links to workshops:

Communicating With Confidence

Understanding Body Language

Persuading and Influencing

For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website – www.tracktrainingservices.co.uk 

‘Training Solutions that Guarantee Results’

 

Track Training Tips No. 14

10 Ways to Keep Your Key Staff Happy

 

A recent report from Reed Consulting showed that 49% of staff left their jobs because of a lack of opportunity for personal and career development. (this applies to managers as well as to staff). Interestingly only 21% of employers saw this as the main reason people left.

Effective recruitment, selection, induction and on-going training and development will be costing you a huge amount of money. It makes business sense to look after the ones you have already invested in.

Key Steps to consider:

  1. Create defined career structures/pathways for progression.
  2. Use competency based systems for objectivity, consistency, professionalism and fairness.
  3. If upward movement is no longer possible think job enlargement/enrichment/stretch.
  4. Plan the training budget against what the business NEEDS to survive and grow and compete, not what it got last year.
  5. Think creatively and laterally – your competitors will be.
  6. Ensure that all employees are getting an annual Personal Development Review and that it includes a section on growth and development.
  7. Benchmark against other similar organisations. Network and share best practice.
  8. Ask employees for their ideas – a great untapped source of added value.
  9. Remember that it costs roughly £5.0k to replace someone who leaves.
  10. Remind ALL your managers that they are first and foremost required to MANage others – then measure them on their performance

Links to workshops:

Conducting an Effective Performance Review

Coaching Skills

How to Motivate and Delegate

For further information and business support contact Dave Chesters on 01785 823583 or take a look at our website – www.tracktrainingservices.co.uk 

‘Training Solutions that Guarantee Results’

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